How to delete work notes in servicenow

Click the Delete button for each History Set. This will delete the History Set, not the audit data. The History Set will be rebuilt with the corrected audit and journal information as soon as a user views the item.

1. How do I edit work notes in Servicenow?
2. How do I delete a section in Servicenow?
3. Where are comments stored Servicenow?
4. How do you cancel a snow ticket?

How do I edit work notes in Servicenow?

Is it possible to edit work notes field?

1. Find the sys_id of the incident. Do this by right-clicking and "Copy URL". ...
2. Go to the sys_journal_field table. ...
3. Filter where element_id = (the sys_id of your incident).
4. That should give you all journal comments/worknotes for that incident.

How do I delete a section in Servicenow?

1. Navigate to System UI > Form Sections.
2. Select the form that contains the section you want to delete. For example, the Incident form. The name of the form section to be deleted should be displayed in the Caption field.
3. From the Actions on selected rows menu, select Delete.
4. Click OK to confirm the deletion.

Where are comments stored Servicenow?

Additional comments and work notes are stored in a table called sys_journal_field. You can access them in script via the getJournalEntry() method.

How do you cancel a snow ticket?

Go to your incident list view. Then check the checkbox related to the incident you would like to delete, and select the Delete option from the dropdown menu.