Enps benchmark

eNPS scores vary widely across industries. In the Perceptyx research database, the overall eNPS benchmark is 12. This aligns with other reports that place the average eNPS at 14 across all companies collecting employee data that measure eNPS. ... The eNPS is primarily used in industries where the NPS is used.

1. What is a good eNPS score?
2. What is the average eNPS?
3. What is the average employee net promoter score?
4. What is a bad eNPS score?

What is a good eNPS score?

The ideal eNPS can be different for different industries. But a rule of thumb is that a score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83 and come within the Top 5% of US companies.

What is the average eNPS?

A study from QuestionPro Workforce found that the average eNPS score is 14. We often advise clients that anything between 10-30 is considered a good score (50 is excellent), but the most important thing is to benchmark against historical scores and industry averages, if available.

What is the average employee net promoter score?

Average organizations have an Employee Net Promoter Score (eNPS) of 14. On average, when employees are asked to answer one question on a scale of 1 to 10 – “How likely are you to recommend a good friend to this organization for employment?” – 42% of them answer with a 9 or 10.

What is a bad eNPS score?

While an eNPS score can range anywhere from -100 to 100, there is no standardised measure for what is a good or bad score. 10-30 is considered good, while 50 is considered excellent. –10 is considered poor.